Dispute Resolution

 

LEGAL

Dispute Resolution

Effective Date: January 15, 2026 • Last Updated: January 15, 2026

This page explains how consumers can submit account questions or disputes for an account under Ozriel Capital’s management,
and how we route and respond to those requests.

1) How to Submit a Dispute

If you believe information related to an account under our management is inaccurate or incomplete, you may submit a dispute
using any of the contact methods below. Please provide enough information for us to identify your account and understand your request.

Include your full name, the mailing address on file, and the reference or account number shown on your notice or statement.
  • Email: disputes@ozrielcapital.com
  • Local: (513) 776-8408
  • Toll-Free: (800) 228-6401
  • Mail: Ozriel Capital, 111 West Port Plaza Drive Suite 600, St. Louis, MO 63146

2) What to Include

To help us process your request efficiently, please include:

  • Account identifiers: the reference or account number shown on your notice/statement and your full name.
  • Address verification: the mailing address on file.
  • Issue summary: what you believe is incorrect or incomplete and why.
  • Requested correction: what you are asking us to update or clarify.
  • Supporting documentation: any documents that support your position (if available).
Do not send sensitive personal information (such as Social Security numbers, full bank account numbers, or full card numbers)
by email. If additional verification is needed, we will provide appropriate instructions.

3) Our Review Process

We review disputes using documentation and account history maintained in our servicing system of record. This review may include
checking the underlying agreement, payment history, notices, correspondence, and any supporting documents you provide.

  • We confirm we can identify the account and the nature of the dispute.
  • We evaluate the information against available records and supporting documentation.
  • We document the outcome and any updates made to our records.

4) Response Timing

Response timeframes can vary depending on the type of dispute, documentation completeness, and portfolio characteristics.
We aim to respond as promptly as reasonably possible and may contact you if more information is needed.

5) Authorized Representatives

If you are submitting a dispute on behalf of another person (for example, as an authorized representative), you must provide
documentation showing your authority to act on the consumer’s behalf. Without adequate authorization, we may be limited in what
we can disclose or discuss.

6) General Account Questions

If your inquiry is not a dispute and you simply need account information or clarification, you can contact us using the same
methods listed above. We will route your message to the appropriate team.

7) Important Notice

This Dispute Resolution page is provided for informational purposes and does not constitute legal advice. Submitting a dispute
does not guarantee any specific outcome. We will evaluate requests based on available documentation and our servicing records.

 

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